Welcome to forloseweight.com, where your journey to a healthier you starts here! We value your satisfaction and strive to provide you with the best experience when purchasing fitness equipment, nutrition and supplements, and tracking tools. This Return Policy outlines everything you need to know about returning, exchanging, or seeking refunds for products purchased on our website.
Eligibility Criteria for Returns
We accept returns for most items, but to ensure a smooth process, please review the following eligibility criteria:
- Condition of the Product: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Fitness Equipment: Ensure all accessories, manuals, and components are included. Returns may not be accepted if any part is missing or damaged.
- Nutrition and Supplements: Items must remain unopened and sealed to qualify for a return. Opened packages cannot be refunded due to safety concerns.
- Tracking and Monitoring Tools: These must be returned in a like-new condition with no visible signs of wear or damage.
Items that do not meet these criteria may be ineligible for a return, refund, or exchange.
Items Not Eligible for Return
For safety, hygiene, and policy reasons, some items are non-returnable. These include:
- Gift cards
- Digital or downloadable products, such as e-books and software
- Clearance or final-sale items that are explicitly marked as non-returnable
If you are uncertain whether your product qualifies for a return, please contact our customer service team for clarification.
Steps to Initiate a Return
Returning an item is simple. Follow these steps to ensure a hassle-free process:
- Contact Customer Service
Start by contacting our team at +1 (601) 654-1467 or emailing us at [email protected]. Provide your order number, product details, and the reason for your return. - Receive a Return Authorization
Once your request is approved, we will issue a Return Merchandise Authorization (RMA) number. This number must be included in your return package. - Prepare the Package
Carefully package the item to prevent damage during shipping. Include the original receipt or proof of purchase. - Send to Our Return Address
Ship the package to the following address:
2100 Campbell Ave, Schenectady, NY 12306-4137, USACustomers are responsible for return shipping costs unless the return is due to an error on our part, such as shipping a defective or incorrect item.
Processing of Refunds
Once we receive and inspect your returned item, we will process your refund:
- Approval or Rejection Notification: You will be notified via email about the approval or rejection of your refund.
- Refund Timeline: Approved refunds are processed within 7-10 business days and issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If a refund is not approved, we will provide detailed reasons and alternative solutions, if applicable.
Exchanges for Damaged or Defective Items
If your product arrives damaged or defective, we offer free exchanges or refunds. To initiate an exchange:
- Notify us within 7 days of receiving the item.
- Provide photos or evidence of the damage or defect for verification.
- Follow the return steps outlined above to send the product back to us.
Once verified, we will ship a replacement item or issue a full refund, including shipping costs.
Handling Late or Missing Refunds
If you do not see your refund within the expected timeframe:
- Check with your bank or credit card provider to confirm the transaction status.
- If the issue persists, contact us at [email protected] for assistance.
Frequently Asked Questions
Can I return an opened supplement or nutrition product?
No, for safety reasons, opened supplements and nutrition products cannot be returned or refunded.
What if I received the wrong product?
If you received the wrong item, contact us immediately. We will cover the return shipping costs and send the correct item promptly.
Are there fees for returns?
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.
Contact Us for Assistance
Our customer support team is here to help with any questions or concerns about your return:
- Phone: +1 (601) 654-1467
- Email: [email protected]
- Address: 2100 Campbell Ave, Schenectady, NY 12306-4137, USA
Thank you for choosing forloseweight.com. We are dedicated to supporting your journey to a healthier, happier you!